Frequently Asked Questions
Tickets & Admission
Yes, we provide life jackets and lifeguard supervisions at all times.
Yes, we do have a group offer for a minimum of 4 people or more. The original price for Adults is 150AED and 120AED for kids.
The group offer is 110AED per person. You can book group offer tickets from here: group offer tickets
We currently do not offer hourly passes.
Yes, we offer birthday packages you can learn more about it here
So long as your Kid is the minimum required age of 6, then they will be allowed into the park. It’s not mandatory for parents to join their kids but they may enjoy it more. We have lifeguards available and life jackets included in all prices.
Payments & Refunds
We do not offer refunds on any bookings even due to bad weather conditions such as waves, rain and wind. Please note that your ticket can be transferred to another person so long as you do not enter the park.
Yes, if you cannot make it for the days that you have booked then we can reschedule your booking. So long as you have not entered the park already. Please get in touch with us so we can do it.
If your card has been charged but you didn’t receive the email confirmation. Do not worry this usually happens when you enter the incorrect email. Please do the following steps:
- Double check your card has been charged, sometimes orders fail due to blocks from your bank
- Check your junk mail as sometimes it goes here
- Send us an email or live chat for support
If you have been charged your booking is valid and we already have your order reference available for the day you selected.
Your ticket can only be transferred to another person if they have not already signed the waiver and have not entered the park. If these conditions are met then your ticket can be transferred.
You can book online or get them at the ticket counter, there is also a card machine also there at the park.
To book online do the following:
- Select your tickets
- Select your dates & pay
- You will receive an e-ticket to show on admission